PRIVACY POLICY

Cowes Marine respects your privacy and is committed to handling personal information in a clear, practical and responsible way.

 

This Privacy Policy explains how we collect, use, store and manage personal information when you contact us, submit an enquiry, use our website or deal with us in relation to marine servicing, repairs, parts, accessories, trailer support or other workshop services.

This Privacy Policy applies to personal information collected by Cowes Marine through:

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• This website

• Contact and enquiry forms

• Phone calls, emails and messages

• Quote requests

• Workshop service enquiries

• Parts and accessories enquiries

• Customer communications

• Any other direct interaction with Cowes Marine

The personal information we collect may include:

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• Your name

• Phone number

• Email address

• Location or service area

• Vessel, trailer or equipment details

• Information about the service, repair, part or product you are enquiring about

• Photos or documents you choose to send us

• Details included in your message or enquiry

• Communication history between you and Cowes Marine

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We only collect information that is reasonably necessary for us to respond to enquiries, provide quotes, manage workshop work, supply parts or communicate with customers.

We may collect personal information when you:

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• Submit a website form

• Request a quote

• Call or email Cowes Marine

• Ask about a service, repair, part or accessory

• Send photos or details of your boat, trailer or equipment

• Communicate with us through social media or other online channels

• Deal with us in person or through workshop communications

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Where possible, we collect personal information directly from you.

Cowes Marine may collect and use personal information to:

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• Respond to your enquiry

• Provide quotes or service information

• Contact you about servicing, repairs, parts or workshop support

• Assess the type of work or support you may need

• Manage bookings, enquiries and customer communications

• Supply parts, accessories or repair-related items

• Improve our website, services and customer experience

• Keep appropriate business records

• Comply with legal, regulatory or administrative requirements

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We do not sell your personal information.

When you submit a form through this website, the information you provide is used to respond to your enquiry and manage the relevant customer communication.

 

This may include details such as your name, phone number, email address, vessel details, trailer details, service needs, photos and any message you choose to provide.

 

Please avoid sending sensitive personal information unless it is necessary for your enquiry.

If you upload or send photos of a boat, trailer, engine, part, repair issue or related item, Cowes Marine may use those photos to understand your enquiry, assess the work required, provide practical advice or prepare a response.

 

Photos may be stored with your enquiry or customer communication records.

 

Cowes Marine will not intentionally publish customer photos for marketing purposes without appropriate permission.

Cowes Marine may disclose personal information where reasonably necessary to:

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• Respond to your enquiry

• Provide services, repairs, parts or workshop support

• Work with suppliers or service providers

• Manage website hosting, forms, email systems or business systems

• Comply with legal obligations

• Protect our business, customers or lawful interests

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We may use trusted third-party providers for website hosting, form submissions, email, data storage, booking tools, analytics or other business systems.

This website may use third-party platforms or tools to operate the website, receive enquiries, monitor performance or improve user experience.

 

These may include website hosting platforms, form tools, analytics services, email tools or other digital service providers.

 

These third parties may process limited technical or personal information as required to provide their services.

This website may use cookies or similar technologies to help the website function, understand website traffic, improve user experience and support basic analytics.

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Cookies may collect information such as:

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• Browser type

• Device type

• Pages visited

• Time spent on the website

• General website usage information

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You can usually adjust cookie settings through your browser.

Cowes Marine takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

Personal information may be stored in email systems, website form systems, business records, cloud-based tools or other operational systems used by the business.

 

While reasonable steps are taken to protect information, no method of online transmission or electronic storage can be guaranteed as completely secure.

You may contact Cowes Marine to request access to personal information we hold about you or to ask for corrections if your information is inaccurate, incomplete or out of date.

 

We may need to verify your identity before responding to an access or correction request.

Cowes Marine may contact customers or enquirers about relevant services, parts, updates or business information where appropriate.

 

You can ask us to stop sending marketing communications at any time.

This website may contain links to third-party websites, suppliers, platforms or external resources.

 

Cowes Marine is not responsible for the privacy practices, content or security of external websites.

If you have a concern about how your personal information has been handled, please contact Cowes Marine using the details below.

 

We will review the matter and respond where appropriate.

For privacy-related questions, access requests or corrections, contact:

Cowes Marine
Location: U4/1 Shorland Way, Cowes VIC 3922
Phone: 0416 199 372
Email: 

Cowes Marine may update this Privacy Policy from time to time.

The latest version will be published on this website with the effective date shown at the top of the page.

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